TERMS AND CONDITIONS
1. GENERAL
1.1 In these terms and conditions, 'the skin therapist(s)' means all employees of Serenity Skinclinic located at Handelskade 68B, Rijswijk. The skin therapists are members of the Dutch Association of Skin Therapists (NVH) and work in accordance with the professional code of the NVH. The skin therapists are also registered in the Dutch Paramedics Quality Register.
1.2 In these terms and conditions, 'client' is understood to mean the person who commissions the skin therapist for treatment.
1.3 In these terms and conditions, 'client' is also understood to mean its legal representative.
1.4 These terms and conditions form part of every agreement between the client and the skin therapist.
1.5 These terms and conditions also apply if the skin therapist involves third parties for the performance of the assignment.
1.6 The Medical Treatment Agreement Act (WGBO) also applies to a medical treatment agreement (former Book 7, Title 7, Section 5 of the Civil Code) between the skin therapist and the client.
1.7 The effect of article 7:404 and article 7:407 paragraph 2 Civil Code is expressly excluded.
2. AGREEMENT
2.1 The agreement between the skin therapist and the client includes the client's assignment to the skin therapist for medical or non-medical treatment.
2.2 The skin therapist is entitled not to comply with an unreasonable desire of the client and may refuse to perform a treatment.
3. CONSENT
3.1 The client grants permission to the skin therapist prior to the implementation of the treatment.
3.2 The skin therapist may require the client to confirm his consent in writing.
3.3 The consent of the client also includes the authority of the skin therapist to engage auxiliary persons and to accept any limitation of liability of auxiliary persons on behalf of the client. The skin therapist is not liable for the choice of the auxiliary person and for any shortcomings of this auxiliary person, except in the case of intent or deliberate recklessness on the part of the skin therapist.
3.4 In the event that the client refuses or withdraws his consent, the skin therapist will not (any longer) perform any treatment.
3.5 In the case of a minor (under the age of 18), the parent/guardian/legal representative must give permission before the first treatment commences.
4. INFORMATION AND RECORDING
4.1 The client serves to inform and keep the skin therapist informed of all information necessary for the proper execution of the agreement.
5. RATES AND HEALTH INSURANCE
5.1 During the intake interview, a price agreement is made for the treatment. This includes the area to be treated and the duration.
5.2 The price agreement made is per treatment or applies to a package price.
5.3 The skin therapist reserves the right to deviate from the price agreement made if the duration or the area to be treated is changed. This is then discussed with the client prior to treatment.
5.4 Rates apply, inclunless expressly agreed otherwise in writing, for the duration of the calendar year and can be adjusted annually.
5.5 The client is responsible for ensuring that he/she is aware of whether and to what extent his insurer reimburses the treatment. Furthermore, it is the responsibility of the client whether or not to declare invoices to his or her insurer. The reimbursement must be included and drawn up in the same year of declaration.
6.BETEAL
6.1 The client receives the invoice by email immediately after the treatment and must pay it at the same time in cash or by debit card.
6.2 Irrespective of whether the invoice is reimbursed by the insurer, the client remains at all times obliged to pay the invoice in full and on time.
6.3 The client is responsible for submitting and handling invoices to health insurers. Serenity Skinclinic is not responsible for changes in rights with regard to reimbursements and policy conditions. If you have any questions, the client should contact the health insurer.
6.4 If the client does not pay the invoice on time and/or in full, it will be in default. The skin therapist is then entitled to charge the client the statutory interest on the invoice amount or the remainder thereof. The skin therapist is also authorized to take collection measures. The costs associated with the collection (including the extrajudicial costs and other costs) will be borne by the client.
6.5 In the event of payment arrears, the skin therapist is authorized to suspend further treatment or to perform it only against payment in cash, unless the amount of the payment arrears, the need for skin therapeutic treatment or the urgency opposes this.
6.6 The payment obligation is not suspended because the client submits a complaint against the skin therapist about the invoice and/or the treatment, unless the skin therapist agrees to the suspension of the payment obligation.
6.7 The payment obligation does not lapse if the client terminates the agreement or requests the skin therapist to transfer the treatment to another person.
7. CANCELLATION
7.1 In the event that the client is unable to attend an appointment, he/she must cancel the appointment no later than one working day or twenty-four hours in advance.
7.2 Does the client not say or notIf it is not completed in time, Serenity Skinclinic is forced to charge 25% of the costs of the treatment.
7.3 Appointments can be canceled by the client and/or contact person by telephone. The cancellation is registered by Serenity Skinclinic the moment the client calls or his voicemail message is received by the skin therapist (see also the contact details on www.serenityskinclinic.nl).
8. LIABILITY
8.1 The liability of Serenity Skinclinic, both for direct and consequential damage and insofar as this is covered by its liability insurance, is limited to the amount of the payment made by the insurer.
8.2 If the insurer does not pay out in any case, or if the damage is not covered by the insurance, the liability of Serenity Skinclinic is limited to the amount of the invoice.
8.3 Rights to compensation due to liability expire after 1 year after the event causing the damage occurred.
8.4 Serenity Skinclinic is not responsible for damage resulting from incomplete and/or truthful information regarding the general health of the client regarding circumstances that may affect the treatment.
8.5 Serenity Skinclinic cannot predict exactly how many treatments someone will need and cannot be held liable for this. The employees of Serenity Skinclinic can only indicate the average number of treatments.
8.6 If a (laser) treatment does not work or if the condition (such as excess hair and rosacea) returns over time, Serenity Skinclinic is not responsible or liable for this. Serenity Skinclinic does not guarantee a treatment.
9. COMPLAINTS
9.1 In case of dissatisfaction or a complaint from the client about the treatment by the skin therapist, the client must report this to Serenity Skinclinic as soon as possible. The skin therapist and the client then both make an effort to come to a solution.
9.2 If a solution proves impossible, the client can turn to the internal complaints committee of the Dutch Association of Skin Therapists: the Patient Advisory Committee (‘PAC’). This committee will mediate between the skin therapist and the client.
9.3 If the mediation by the PAC does not lead to a solution, the client can turn to the National Complaints Committee Paramedics Primary Care.
10. NULLITY
In the event that any provision of these terms and conditions is void or voidable, this shall not affect the validity of the remaining provisions.
11. APPLICABLE LAW
Only Dutch law applies to the agreement concluded between the skin therapist and the client, and to any further agreements concluded for the implementation thereof.
12. CHANGES
12.1 The skin therapist reserves the right to change these conditions at any time.
12.2 Changes will be notified to the client in writing or by e-mail and will take effect one month after the date of the announcement, unless stated otherwise in the announcement. If the client does not object to the change in the terms and conditions within one month of the date of the announcement, the client will be deemed to have accepted the change. If the client makes a motivated objection to the amendment of the terms and conditions within one month of the date of the announcement, this constitutes grounds for dissolution of the agreement.