COMPLAINTS PROCEDURE

THE FIRST STAP

In case of dissatisfaction or a complaint from the client about the treatment by the skin therapist, the client must report this to Serenity Skinclinic as soon as possible. It is quite possible that your skin therapist not aware that you are dissatisfied and about what. There may be a misunderstanding. DThe skin therapist and the client then both make an effort to come to a solution.

 

COMPLAINT PROCEDURE

It may be that a conversation is not for youor does not offer a sufficient solution. Or there is a good reason for not wanting to start a conversation. Then you can use the complaints procedure. The Complaints and Disputes Regulation for Paramedics offers you an independent complaints officer. Via the website of the Complaints Desk for Paramedics you will find a simple form and further explanation to submit your complaint. If you have further questions or if you cannot find a solution, it is possible to contact the complaints desk by e-mail or by telephone.

For questions or more information:

Complaints Desk for Paramedics
e: info@klachtenloketparamedici.nl
t: 030 310 09 29 (available from Mon to Fri, 9 a.m. to 12:30 p.m.)

The independent complaints officer will review your complaint, provide advice on submitting a complaint if required, help you formulate it and look for a solution. You will receive a response from the complaints officer to your submitted complaint within two weeks. The complaints officer will also contact the healthcare provider concerned. Within 6 weeks at the latest, the healthcare provider will have to indicate his/her response/solution to the complaint.

 

DISPUTE COMMITTEE 

If the solution offered or the way in which the complaint was handled is unsatisfactory to you, you can contact the Disputes Committee. It is headed by an independent chairman. The committee is still trying to find a solution. A decision by the Disputes Committee is binding, both for the healthcare provider and for you. In certain cases, the committee may award compensation. You can also submit a dispute via the website of the Complaints Desk for Paramedics, there you will find a simple form and further explanation.

 

COST

Filing a complaint costs you nothing. Do you want an opinion from the Disputes Committee? Then you pay 50 euros in court fees as a contribution towards the costs. If you also claim compensation, this is 100 euros. You must pay these costs, regardless of whether or not you are successful. In exceptional cases, the committee can waive the obligation to make a contribution.

 

If you are unable to come to an agreement with this arrangement, you are of course free to initiate legal proceedings in order to obtain a judgment from the civil court. Think realPlease check whether this is the best help for you.

 

Hhere you will find it regulation complaint handling paramedici and the regulationsdisputes committee paramedics.